Return to sender?

 It’s as easy as 1,2,3. If you’re not 100% satisfied with your Hope & Glory purchase please return it to us using the following steps:

  • If you’ve simply changed your mind and the item you ordered is not longer required you may return it to us within 10 working days in full re-saleable condition (undamaged and unused with all original packaging and labels) for a a full refund. (Excludes original P&P. Please note the cost of return will not be refunded).
  • If by some freak stroke of (un) luck you have received a faulty product please return it to us immediately at Lal Kila Cos. Ltd., Unit 11, Such Close, Letchworth Garden City, Hertfordshire, SG6 1JF, United Kingdom.
    • We will investigate the matter more thoroughly than Bergerac or Holmes put together and pinky promise to following-up with you on your preferred resolution. We will also endeavour to refund all return delivery charges.
    • We also advise you get a receipt for all items posted via Royal Mail as proof of postage. (Please check with us regarding the best way to return if outside of the UK).
    • Any refunds for returned items will be made after the goods have been returned.
    • Once the product has been received, the refund will be processed within 10 working days.
  • All refunds will be made to the credit / debit card used to make the original purchase or, if paid in cash, we will provide a Hope & Glory credit note.
  • Alternatively we can provide H&G product to the full value of your returned items. We hope you can understand, that, if any article is damaged in the return through a lack of packaging it cannot be refunded.
  • If you would like to cancel your order prior to delivery simply log into My Account in the top right hand banner on the Hope & Glory site and select cancel from your Recent Orders. If you don’t have a Hope & Glory account simply email us at We will refund your payment as soon as the email is received. Please allow 10 working days for it to show in your bank account.