Frequently Asked Questions

How can I contact the Hope & Glory Customer Service team?

By telephone: +44(0)7946 226 625
By email: customerservice@thehopeandglory.co.uk

How do I navigate the web site?

We offer all of our teas online, and encourage you to browse at your leisure. Simply click on a Shop the Tea Range to see the types of tea available.

How do I create an online account?

Please click on the My Account tab on the menu bar and you will be able to create an account.

What do I do if I have forgotten my password?

There is a forgotten password link on the sign-in page.

Is my personal information kept private?

Yes. Hope & Glory takes your confidential information very seriously and takes precaution to ensure the safety of you details. Please refer to our Privacy Policy for more details.

How do you keep my data secure?

Hope & Glory uses Verified by Visa and MasterCard SecureCode. These initiatives have been introduced to help protect your card against unauthorised use by allowing you to set-up a personal password. Once registered, this offers you greater protection when online shopping, and reduces the unauthorised use of your card on the Internet. For further information on these schemes, please see the Visa and Mastercard websites.

May I still order from this site if I live outside the UK?

Yes. We accept worldwide orders.

Can I order over the phone?

No, at this stage we cannot accept telephone orders.

What is Hope & Glory’s Returns Policy and how do I return or exchange items purchased online?

To find out more about returns, refunds and replacements please see our Returns page. This does not affect your statutory rights.

What delivery options do you offer?

Our delivery options can be found here.

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Become a member of the Hope & Glory Tea Club and receive the following benefits:

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